How do I care for my solar panels? #
Solar systems generally operate without the need for much care and maintenance but there are a few things you can do as a solar homeowner to make sure you are getting the most out of your solar system.
Trim back trees.
The more sun on your panels, the better. It’s a good idea to keep nearby trees trimmed to allow the sunshine to reach your panels for as much of the day as possible.
Spray dusty panels.
Just a few rainy days a year is enough to clean your panels. If you live in a particularly dusty area, you may want to hose them off — just do it from the ground to be safe.
Watch out for falling snow.
It’s normal for snow to stick to your panels. Please resist the urge to clean them. The snow will slide off when it’s ready. Try to avoid parking in the landing zone.
Who do I reach out to if I have a question or concern? #
As an Off Grid Energy customer, you have a team of experts that are ready to help whenever questions come up.
Throughout the installation process, your project coordinator will be your main point of contact should you have any questions or concerns. Our project coordination team is based out of Utah but specializes in managing projects within a specific region.
You will also have an installation coordinator that will help you with the logistics around your installation day. They are local to your area and work directly with the install team and local building inspectors to manage the on-site work. You’ll receive their contact information when you schedule your installation.
Once your system is activated, the customer care team is your long-term support system. They are dedicated, knowledgeable, and caring, and are available during the office hours below to help you find a solution to any kind of problem.
If you ever have any issues or questions, reach out to the Customer Support team at (385) 421-5800.
What happens if my system breaks or isn’t working as expected? #
If you have reason to believe the solar system is damaged or not working as expected, please let us know right away by contacting our Customer Care team at (385) 421-5800, or Contact Us.
Will my home solar system have a warranty? #
Yes, all of our solar equipment is backed by robust warranties. We only choose best-in-class equipment, including solar panels and batteries, with the highest quality workmanship, backed by 20 years of residential solar experience.
