How do I care for my solar panels? #
Off Grid Energy covers all system maintenance and guarantees that you will receive a certain amount of power from your system when you sign up for a lease or PPA. There are also a few things you can do as a solar homeowner to make sure you are getting the most out of your solar system.
Trim back trees.
The more sun on your panels, the better. It’s a good idea to keep nearby trees trimmed to allow the sunshine to reach your panels for as much of the day as possible.
Spray dusty panels.
Just a few rainy days a year is enough to clean your panels. If you live in a particularly dusty area, you may want to hose them off — just do it from the ground to be safe.
Watch out for falling snow.
It’s normal for snow to stick to your panels. Please resist the urge to clean them. The snow will eventually slide off. Try to avoid parking in the landing zone.
Who do I reach out to if I have a question or concern? #
As an Off Grid Energy customer, you have a team of experts that are ready to help whenever questions come up.
Throughout the installation process, your project coordinator will be your main point of contact should you have any questions or concerns. Our project coordination team is based out of Utah but specializes in managing projects within a specific region.
You will also have an installation coordinator that will help you with the logistics around your installation day. They are local to your area and work directly with the install team and local building inspectors to manage the on-site work. You’ll receive their contact information when you schedule your installation.
Once your system is activated, the customer care team is your long-term support system. They are dedicated, knowledgeable, and caring, and are available during the office hours below to help you find a solution to any kind of problem.
If you ever have any issues or questions, reach out to the Customer Support team at (385) 421-5800.
Does Off Grid Energy monitor my system? #
Yes! We have an entire team dedicated to keeping an eye on your system, the Monitoring Team, and they’re watching all the time. This is how it works:
1 – We Record Production (in Real-Time)
Among the various components of your solar system is the Off Grid Energy Meter. It counts your kilowatts as they’re produced.
2 – We Collect Your Production Data (Every Six Hours)
Four times a day, your Off Grid Energy Meter sends your production data to our Monitoring Team, where all production data is collected, stored, and analyzed.
3 – We Evaluate Your Production (Every Day)
We compare your production to the estimates included in your contract to confirm that your system is working as expected. We also check the weather and other systems in your neighborhood to make sure you’re harvesting just as much sunshine as your neighbors.
4 – We Fix What Needs Fixing (If Necessary)
If your system isn’t working as expected, we will dive deeper to identify the issue and rectify the situation. If we cannot fix your system with remote troubleshooting, we may need to send a technician to take a look at your system in person.
What happens if my system breaks or isn’t working as expected? #
Off Grid Energy takes complete care of your solar system, which includes making any necessary repairs or replacements to the equipment over the course of your agreement.
If you have reason to believe the solar system is damaged or not working as expected, please let us know right away by contacting our Customer Care team at (385) 421-5800 or Contact Us.
Will my home solar system have a warranty? #
Yes, all of our solar equipment is backed by robust warranties. When you choose Monthly Solar Lease, your solar system will also come with 24/7 monitoring and maintenance. So if it breaks? We’ll fix it, free of charge.
What is the Off Grid Energy Guarantee? #
When you go solar with Off Grid Energy, you’re getting more than just panels on your roof. You’re signing up for 25 years of service and support.
We carefully choose our equipment with durability in mind, but something is bound to come up during our agreement. If anything on your system breaks or isn’t working as it should, we take care of it.
Furthermore, if a system issue causes you to produce less than what we guaranteed, we refund you for the difference. At your two-year anniversary with Off Grid Energy, we will compare how much energy your panels produced to the production promised in your agreement. If your panels didn’t produce as much as we expected, we’ll issue a refund to make up for the difference.
