Can I add more panels to my system? #
We aren’t able to add solar panels to existing home solar systems. However, if you qualify, Off Grid Energy can add a second home solar system under a second agreement. If you’re interested, please talk to a solar advisor or Customer Support.
Can I add an Off Grid Energy storage battery to my solar system? #
At this time, Off Grid Energy storage batteries are only available to new Off Grid Energy customers. We can’t install Off Grid Energy storage batteries if you already have an existing solar installation or if it isn’t offered in your area.
If you’re still interested in an Off Grid Energy storage battery, please let us know. You’ll be the first to know when we’ve come up with a solution. We’re hard at work on optimizing our technology to provide a better customer experience.
What if I need to have my roof replaced? #
If it’s time to replace your roof, we’ll temporarily remove your solar panels. Our local Off Grid Energy specialists are available to remove and later reinstall the panels for a fee. To get started, please reach out to Customer Support for a quote. Once you’ve approved the quote, our local specialists will reach out to find the best time. If possible, we ask for 45 days’ notice for this kind of project.
How do I keep animals from nesting under my solar system? #
Solar panels sometimes provide an attractive place for pigeons or squirrels to nest. In many instances, a critter guard can be installed to alleviate this problem. These guards are thin screens, which restrict wildlife from accessing the areas underneath the panels.
If you are interested in having critter guards installed on the solar panels, please contact Customer Support at (385) 421-5800
Does Off Grid Energy install snow guards? #
In general, we don’t recommend installing snow guards. Snow guards may negatively impact your solar production, and they don’t necessarily prevent snow from sliding off of your roof. In the event of snow accumulation, please avoid walking under your system, and avoid parking or keeping other valuables below the roof’s edge.
If you’d like to learn more about snow guards, Customer Support can connect you with a local partner for additional information. Most of our partners can handle installation within two to three weeks of your approval.
What happens when I decide to move? #
Off Grid Energy makes it easy to transfer your solar lease agreement to the new homeowners. Our service transfer specialists handle everything from educating realtors and potential buyers to working with escrow officers, title agents, home inspectors, and anyone else who might need to know about your system or solar lease agreement. When you decide to move, contact us at (385) 421-5800 or Contact Us and we will get started on facilitating the transfer process. Learn More.
