Why does my production show zero kilowatt-hours some days? #
Though system issues do happen, if my report is showing zero kWh of electricity production for a recent day or several days, it is much more likely that there’s a gap in data communication rather than system operation.
We receive production data from systems via cellular signal. Sometimes those signals don’t make it to us on a given day, so they’ll register as zero kWh of production. When this happens, the system is still operational and when we next receive communication from the system, all of the energy production data will be populated at once.
Why doesn’t my production data match the readings on my meter or inverter? #
It can take up to 24 hours for the energy production data on your reports to reflect the readings on the meter. The lag will not affect your billing statement or the amount of power you are receiving
