Billing

To find out how much you owe, go to the main navigation, and click on “Billing.” You should now see your current balance as well as the due date.

To pay your bill, go to the main navigation, and click on “Billing.” You should see your total balance, a due date, and a big green button that says “Pay Now.” Click it.

You can pay with either a bank account or a credit card. We currently only accept Visa, Mastercard, and American Express. Select your payment method and click “Next” in the lower right corner.

Paying with a new bank account:
To add a new bank account, we need your routing and account numbers. If you don’t know them, look for a paper check. We can find both numbers there. Once you have them, enter the numbers and click “Next.”

Paying with a new credit card:
To add a new credit card, we need the usual details: number, name, expiration and CVV. The CVV is the 3-digit number on the back of your card. If you’re using American Express, the CVV is 4-digits. When you’re done, click “Next.”

Now, we select how much to pay. We of course recommend paying the full account balance, but you can input another amount if you choose. Once you’ve selected how much to pay, click “Review.”

Take a look at your payment details to make sure everything is correct. If it is, click “Confirm & Pay.”

This should take you to a confirmation page. It may take a few seconds.

To set up Autopay, go to the main navigation, and look for “Billing.” Under “Billing” you should see “Payment Options.” Click on that.

To turn on Autopay, we need to have a bank account on file.

Using an existing account:
If you already have a bank account on file, you should see it here. Click on your bank account, and you will find a checkbox that says “Make this my Autopay account.” Make sure that is selected, and click “Next” in the lower right corner.

Using a new account:
If you don’t already have one a bank account on file, click on “Add a payment method and activate autopay.”

To add a bank account, we need your account and routing numbers. If you don’t know them, look for a paper check. We can find both numbers there. Once you have them, enter the numbers and click “Next” in the lower right corner.

Take a look at your autopay details to make sure everything is correct. If it is, click “Confirm.”

You should now see “Autopay On” next to your bank account. It may take a few seconds.

To view your transaction history, go to the main navigation, and look for “Billing.” Under “Billing” you will find “Billing History.” Click on that.

You should now see a list of payments, invoices and other transactions. Click on a transaction to see any related documents. To download a document, look in the upper right for the “Save” button with a downward-facing arrow icon.

Go to the main navigation, and click on “Preferences.” Look for “Paperless Billing” under “Billing Preferences,” and click on it.

Here you can choose to receive your bill at your home address or to your email. Select your email, and you’re all set. It will save automatically.

If you didn’t pay for your solar system or electricity upfront, you’ll receive a monthly bill or invoice from Off Grid Energy, either via email or in the mail. The invoice that you receive each month will list the amount due.

In general, the amount of energy your home solar system produces each month will vary based on the weather, seasons and more. If your home uses more electricity than your panels produce, you’ll use some electricity from your utility. Your utility will bill you separately.

Payments for a full system purchase are due upon receipt of the invoice, typically on the first day you turn your system on.